Latest Customer Quotes
"The new system is targeted to cut lead times allowing us to order earlier or delay buying decisions dependent on changes in the business. It will also support better cost negotiations and provide us with additional flexibility to be more responsive to our Customers, especially in fast-changing product areas."
CEO for Clothing, TESCO STORES LTD
"The beauty of OTIS is that while the underlying technology is pretty sophisticated and advanced, the user interface is so simple and intuitive that it has led to a rapid and successful adoption by both the Virgin buying team and our suppliers' sales teams. In an industry that is not known for its collaborative approach, we can already see tangible benefits being delivered to both ourselves and our supplier base. "
IT Director, VIRGIN RETAIL
"The Eqos System enables us to quickly identify the most appropriate supplier and resolve claims faster. Additional benefits are that the system delivers more accurate information and provides a near real-time view of a claim's status. It has also proven to be easy to use and we already have 100 claims handlers operating the system."
CIS Project Manager, Claims Transformation Programme
This service will provide a significantly enhanced experience for our customers. It will also generate management information for use in monitoring supplier performance and cost control and allow us to compare initial estimated costs for a claim with the actual final charges."
Head of Customer & Supplier Relations, LLOYDS TSB INSURANCE
"Our new system has updated our process for resolving insurance claims; we believe it will set the benchmark for the industry by delivering a far better service to customers, at a lower cost."
UK Claims Director, ROYAL & SUNALLIANCE
"We recognise the importance of working in real-time with suppliers as the ideal way forward for improving sales, costs and operational efficiency and, in particular, in driving category management within the business," says Jeremy Bird, Commercial Director of Wickes. "We knew we needed to leverage information and had to move away from 'old' technology to a more responsive and collaborative solution (Eqos) which shows everyone the same picture of performance."
Commercial Director, WICKES
"For me it was a compelling solution in that it offered flexibility and multiple uses. The retailers we visited in the UK were all using the platform in different ways which was very encouraging. It was also a huge learning experience as Eqos uses a methodology that enables very rapid development which we had never encountered before. Within one or two days of each workshop we held to identify our requirements, Eqos came back with a product. I don't know of any other IT Supplier who could have done that."
Executive Vice President , BEST BUY
"We needed to communicate with our suppliers and supply chain and collaborate on the processes we use. We wanted to make that as easy as possible to make gains in efficiency, time to market and accuracy." Debenhams installed a supplier portal — B2B.net — to deliver these improvements and to allow greater control over the business. "We had a look at building it ourselves or getting people to build it for us, or going for a package, but we thought Eqos gave us the best of both worlds — it's out of the box but allows us to build our own business processes."
Systems Controller, DEBENHAMS
"We have reduced our stock (...for promotions) from four to five weeks to just one week and have seen millions of pounds worth of savings. We're also finding a 20% reduction in out-of-stocks."
"We estimated the costs of getting promotions wrong to run into several millions. Our savings using the Eqos system total millions per annum, and a 500% return on investment. The time spent in the planning cycle is cut by up to half and promotions are now 20% more available to our customers."
"Because Sainsbury's is now taking less of a risk on surplus stock, we can be more ambitious in our promotions. We recently achieved a typical year's increase in beer sales in one 'buy one get one free' promo."
"Without this move to online information sharing, as well as the cost of financing additional stock, at the rate that Sainsbury's were going the company would have had to construct three additional depots at a cost of millions due to the rise in promotional stock it was carrying. The overall savings have been considerable."
Central Supply Chain Manager, SAINSBURY'S
