Eqos is working with Royal & SunAlliance to streamline Supplier Management
31st August 2005
Supplier management expert Eqos is working with Royal & SunAlliance to develop a new automated system for claims involving suppliers to cut the handling costs and speed the resolution of customer claims. This ground breaking solution means Royal & SunAlliance and its suppliers will work with one streamlined system that shows the status of all claims in near real-time, thereby enabling it to offer a better service to customers.
The new system is Internet-based and combines a central repository for supplier and claim information with a sophisticated workflow engine to automate the interaction of all parties involved in the claims handling process. Alerts prompt both the suppliers and the insurer's loss adjusters when phases of work become due, to progress the claim as quickly as possible. The automation of many of the steps in the process also reduces the potential for data input errors which will improve the accuracy of information. It also enables complete visibility of suppliers' performance, allowing greater measurement and management throughout the supply chain process.
"Our new system has updated our process for resolving insurance claims; we believe it will set the benchmark for the industry by delivering a far better service to customers, at a lower cost," comments Rod Kitchen, UK Claims Director, Royal & SunAlliance.
Royal & SunAlliance will be using the Eqos system to handle both commercial and household claims. The initial system went live at the beginning of July, just 18 weeks from the start of the project with contents claims going live in October.
"Effective supplier management is increasingly being seen as a competitive differential for businesses across many industries. We are delighted to have been chosen by Royal & SunAlliance who are leading this change in the insurance market," says Mike Quinn, CEO, Eqos.
Eqos supplier management solutions are used by key blue chip customers worldwide including UK retailers Debenhams, Focus DIY, Sainsbury's, Virgin Retail and Wickes Buildings Supplies.
Notes to Editors:
Eqos Ltd
Eqos delivers flexible, proven solutions for Supplier Management over the Internet. Eqos helps its customers achieve rapid return on investment from modular, integrated solutions built with change in mind, to significantly advance supply chain effectiveness. Founded in 1997, Eqos is headquartered in the UK. Eqos' Platform is recommended worldwide as a Microsoft preferred platform for collaborative working. Eqos' supplier management solutions are used by blue chip customers worldwide, including UK retailers Debenhams, Focus DIY, Sainsbury's, Virgin Retail, Wickes Building Supplies and US electronics giant Best Buy.
www.eqos.com
Royal & SunAlliance
Royal & SunAlliance is one of the world's largest multinational quoted insurance groups, writing business in 130 countries and with major operations in the UK, Scandinavia, Canada, Ireland, the Middle East and Latin America. Focusing on general insurance, it has 26,000 staff and, in 2004, its net written premiums were £5.2bn. With a 300 year heritage Royal & SunAlliance is the oldest insurance company in the world still transacting business under its own name.
Within the UK, Royal & SunAlliance is the second largest commercial lines insurer, covering the insurance and risk management needs of a significant number of FTSE 100 companies. It has a full multi-distribution capability, writing business through brokers and corporate partners, direct and online. Royal & SunAlliance is also one of the UK's top three personal motor and household insurers.
www.royalsunalliance.co.uk
For further information, please contact:
Anne Lomax @ Linda Laderman PR
Tel: +44 (0)20 7436 6676
E-mail: annel@ladermanpr.co.uk
